At Silver Cab Melbourne, your privacy matters. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to the practices described below.
1. Information We Collect
When you interact with our website or book a service, we may collect certain details that help us serve you better. This can include your name, phone number, email address, pickup and drop-off details, and payment-related information.
We may also collect basic technical data such as your IP address, browser type, and browsing behavior to improve website performance and user experience.
2. How We Use Your Information
The information we collect is used to deliver a smooth and reliable service. This includes:
- Processing bookings and managing rides
- Communicating with you about your trip or enquiry
- Improving our website and services
- Sending important updates or service-related notifications
- Preventing fraud and maintaining safety
We do not sell or rent your personal data to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies to understand how visitors interact with our pages. Cookies help us improve functionality, remember preferences, and enhance user experience.
You can choose to disable cookies through your browser settings, though some parts of the website may not function properly.
4. Sharing of Information
We may share your information only when necessary, such as:
- With drivers to complete your booking
- With trusted service providers who assist in operating our business
- When required by law or legal authorities
All third parties are expected to handle your data responsibly and only for the intended purpose.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. While we follow industry-standard practices, no online system is completely secure, so we encourage users to take precautions when sharing information online.
6. Third-Party Links
Our website may include links to external websites. Once you leave our site, we are not responsible for how those platforms handle your information. We recommend reviewing their privacy policies before sharing any personal data.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask for corrections if your details are inaccurate
- Request deletion of your data where applicable
- Opt out of promotional communications
To exercise any of these rights, you can contact us directly.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such data is identified, it will be removed promptly.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our website or customer support channels.
1300 265 198