Effective Date: 20-April-2026
Welcome to Silver Cab Melbourne. By accessing our website, making a booking, or using any of our transport services, you agree to comply with the terms outlined below. Please read them carefully before proceeding.
1. Acceptance of Terms
By using our website or booking a ride, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of these terms, please do not use our services.
2. Our Services
Silver Cab Melbourne provides taxi and transport-related services including airport transfers, corporate travel, event transport, parcel delivery, and general bookings across Melbourne. All services are subject to availability and operational conditions.
3. Booking and Confirmation
- Bookings can be made online, via phone, or other approved channels.
- You must provide accurate details, including pickup location, contact information, and timing.
- A booking is considered confirmed only after you receive a confirmation from our system or team.
- We reserve the right to decline or cancel bookings where necessary.
4. Pricing and Payments
- Fare estimates provided at the time of booking are indicative and may vary depending on distance, traffic, waiting time, tolls, or route changes.
- Payment can be made via cash, card, or other approved methods.
- Additional charges may apply for extra stops, delays, or special requests.
- You are responsible for paying the full fare at the end of the trip.
5. Cancellations and No-Show
- Cancellations should be made within a reasonable time before the scheduled pickup.
- Late cancellations or failure to arrive at the pickup location may result in a cancellation or no-show fee.
- Refunds, if applicable, will be processed based on the nature of the booking and service delivery.
6. Passenger Responsibilities
When using our services, you agree:
- To behave respectfully towards drivers and staff.
- Not to damage vehicles or engage in unlawful activity.
- To ensure the safety of yourself and fellow passengers during the journey.
- To verify vehicle and driver details before boarding for your own safety.
7. Delays and Service Limitations
While we aim to provide timely service, delays may occur due to traffic, weather, or unforeseen circumstances. Silver Cab Melbourne is not liable for missed flights, appointments, or indirect losses caused by such delays.
8. Limitation of Liability
To the extent permitted by law, we are not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Passengers use our service at their own discretion and risk, within applicable legal protections.
9. Personal Belongings
Passengers are responsible for their belongings. While we will try to assist in recovering lost items, we do not guarantee retrieval and accept no liability for lost or forgotten items.
10. Website Use
- All website content, including text, design, and graphics, is owned by or licensed to us.
- You may not copy, reproduce, or misuse any content without permission.
- You agree not to misuse the website or interfere with its functionality.
11. Third-Party Links
Our website may include links to third-party platforms. We do not control or take responsibility for the content, policies, or practices of those external websites.
12. Changes to Terms
We may update these Terms and Conditions from time to time. Updated versions will be posted on this page. Continued use of our services indicates your acceptance of any changes.
13. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from the use of our services will be subject to the jurisdiction of Australian courts.
14. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Silver Cab Melbourne
Email: book@silvercabmelbourne.com.au
Phone: 1300 265 198
Address: Melbourne, Australia
1300 265 198